What Information We Hold and Why
When you open an account, we collect the details you provide at registration — name, contact information, and the payment method you choose, whether that is bKash, Nagad or Rocket. Each time you make a deposit or withdrawal, our system logs the transaction reference and wallet
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identifier so we can verify the movement and match it to your account. We do not store your full mobile banking PIN or password; those stay inside your wallet app. We also collect device and session data — your browser type, IP address, and the pages
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you visit — to keep your account secure and to detect unusual login attempts. If you contact our support team, that conversation is stored so we can follow up accurately. We hold your data only as long as your account is active or as required under
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applicable law. You can request a copy of your data or ask us to delete it by writing to our support channel. Availability of our services depends on your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.